Return Policy

At Scale Model, we want every customer to have a clear and positive shopping experience when purchasing model kits, hobby products, accessories, tools, and related items through scalemodelstores.com. We understand that customers may occasionally need to return a product because it is not suitable for their needs, an order contains an unexpected issue, or an item does not meet their expectations. This Return Policy explains the general principles and conditions that apply to returns.

By purchasing products through scalemodelstores.com, customers acknowledge and agree to the terms described in this Return Policy. We recommend reviewing product descriptions, specifications, images, dimensions, compatibility information, and other available details before completing an order.

Return Eligibility

Products may generally be considered for return when they are unused, complete, and maintained in their original condition. Whenever applicable, products should remain in their original packaging and include all components, instructions, labels, accessories, and other materials supplied with the item.

Products that have been assembled, painted, modified, damaged, opened in a manner that affects resale condition, or otherwise used may not qualify for return. This is particularly important for model kits and hobby products because opening, assembling, cutting, painting, gluing, or modifying components can significantly change the condition of an item.

Customers should therefore inspect products carefully before beginning any assembly or modification.

Product Inspection

We encourage customers to inspect their purchases after receiving them and before opening or using the products whenever possible. Check that the item corresponds with the order and that the packaging and contents appear to be in appropriate condition.

If an item appears damaged, incomplete, defective, or different from what was ordered, customers should avoid using or modifying it. Keeping the original packaging and all included components can help with the evaluation of the return request.

Return Requests

Customers who wish to request a return should follow the applicable return procedure provided by Scale Model. A return request may require information such as the order reference, product details, reason for the request, and information concerning the condition of the item.

Providing complete and accurate information can help the return request be reviewed more efficiently. Customers should not send products back without following the applicable return instructions, as unauthorized returns may be difficult to identify or process.

Original Condition

To remain eligible for return, products should generally be preserved in the same condition in which they were received. For model kits, this means customers should avoid removing parts from frames, cutting components, applying glue or paint, assembling pieces, or making other modifications before deciding whether the product is suitable.

For tools, accessories, hobby supplies, and other products, customers should also avoid unnecessary use if a return may be required.

Any missing components, significant packaging damage, signs of assembly, modifications, or other changes may affect return eligibility.

Model Kits and Hobby Products

Model kits require special consideration because many are intended to be assembled by the customer. Once a kit has been opened or partially assembled, it may no longer be possible to return it in its original resale condition.

Before starting a project, customers should carefully review the kit’s scale, subject, dimensions, skill level, recommended age range, included components, and other available specifications. This can help customers determine whether a particular kit is appropriate for their project.

If you are uncertain about an item’s suitability, we recommend reviewing the available product information before opening or modifying it.

Damaged or Defective Products

If a product appears damaged or defective when received, customers should avoid using or modifying the affected item. Scale Model may request additional information or images to help evaluate the issue.

Customers should retain the product, packaging, labels, and any relevant materials until the matter has been reviewed. The information provided may be used to determine whether the issue occurred before delivery, during handling, or after the product was received.

Our objective is to review product-related concerns fairly and determine an appropriate resolution based on the individual circumstances.

Incorrect Items

If a customer receives a product that does not correspond with the original order, the item should remain unused and in its original condition whenever possible.

Customers should provide the relevant order information and details about the incorrect product so that the issue can be reviewed. Keeping packaging and product labels may be helpful during this process.

Missing Components

Some model kits and hobby products contain numerous small components. If an item appears to be missing a component, customers should first carefully check the entire packaging and product contents.

If a component is genuinely missing, customers should avoid assembling or modifying the product until the issue has been reviewed. Information about the product and the missing component may be required to determine the appropriate next step.

Exchanges

Where appropriate and subject to product availability, an exchange may be considered as an alternative to returning an item. Exchange eligibility may depend on the condition of the original product and the circumstances of the request.

Customers should follow the applicable instructions before sending a product back for an exchange. An exchange cannot necessarily be guaranteed for every product or situation.

Refunds

When an eligible return has been approved, the refund process will be handled according to the applicable transaction and payment conditions.

A refund may be processed after the returned product has been received and reviewed. The condition, completeness, packaging, and eligibility of the item may be considered as part of the review.

The final outcome of a return request may depend on the specific circumstances and applicable consumer protection requirements.

Non-Returnable or Restricted Items

Certain products may not be eligible for return because of their nature, condition, customization, or intended use. Products that have been assembled, painted, glued, altered, damaged, or otherwise modified may be excluded when their original resale condition has been substantially changed.

Certain consumable hobby supplies or specialized products may also have specific return restrictions. Customers should review available product information before purchasing and before opening or using such products.

Nothing in this policy is intended to remove or restrict any rights that customers may have under applicable consumer protection laws.

Packaging for Returns

If a return is approved, customers should package the product carefully using suitable protective materials. The objective is to preserve the condition of the product and prevent additional damage during handling.

Whenever possible, customers should retain the original box, inserts, protective materials, instructions, labels, and other packaging until the return process has been completed.

Customer Responsibility

Customers are responsible for reviewing product information and selecting items appropriate for their intended hobby project. This is especially important for model kits because scale, complexity, dimensions, materials, and assembly requirements can vary considerably.

Customers should also take reasonable care of products after receiving them. If a return may be necessary, the product should remain unused and protected until the return request has been evaluated.

Return Review

Each return request may be reviewed according to the condition of the product and the circumstances of the order. The review may consider whether the item is unused, complete, appropriately packaged, and consistent with the applicable return requirements.

Scale Model aims to apply return requirements consistently while taking individual circumstances into consideration.

Changes to This Return Policy

Scale Model may update this Return Policy when necessary to reflect changes in products, website operations, business practices, applicable regulations, or other circumstances.

The most current version published on scalemodelstores.com will represent the applicable policy. Customers are encouraged to review this page periodically for any updates.

Our Commitment

At Scale Model, we understand that model building and collecting are hobbies that require attention to detail, careful planning, and the right products. We want customers to feel confident when exploring model kits, hobby tools, accessories, and related products through scalemodelstores.com.

Our Return Policy is intended to establish clear expectations while providing a practical framework for handling eligible returns and product concerns. We encourage customers to inspect products carefully, preserve original packaging, and avoid assembly or modification until they are certain that an item meets their requirements.

By following the applicable return procedures and keeping products in their original condition, customers can help make the return review process as straightforward as possible. Scale Model appreciates the trust of its customers and remains committed to providing a clear, reliable, and customer-focused online shopping experience.